Privacy Policy — How We Protect Your Personal Data

01 Overview

This privacy policy applies to all players and visitors of our online casino at online-casino.you, including anyone who uses our mobile app or contacts our support team. It covers all personal data we collect, regardless of how you interact with our platform.

Our online casino is committed to handling your personal data responsibly. We collect only what we need, use it only for the purposes described in this policy, and protect it with appropriate technical and organisational measures. We do not use your data for purposes you would not reasonably expect, and we do not sell it to anyone.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy. Together, these documents form the complete agreement between you and our online casino regarding how we operate and how we handle your information.

02 What We Collect

Our online casino collects personal data in several categories. The table below summarises what we collect and why each category is necessary.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Collect It

Our online casino collects your personal data through several channels. Understanding how we gather information helps you stay in control of what you share with us.

• Directly from you when you register an account, complete your profile, or contact our support team.
• Automatically when you use our platform — including your IP address, device identifiers, and session activity logs.
• Through cookies and similar tracking technologies when you browse our online casino website or app.
• From payment processors such as bKash, Nagad, and Rocket when you make a deposit or withdrawal.
• From identity verification services when we are required to confirm your identity under our compliance obligations.

04 How We Use Your Data

Our online casino uses your personal data only for legitimate purposes that are directly connected to operating your account and providing our services. We do not use your data for purposes you would not reasonably expect when you signed up.

• To create and manage your player account at our online casino.
• To process your deposits and withdrawals via your chosen payment method.
• To verify your identity and age as required by our compliance obligations.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To monitor your gaming activity for responsible gaming purposes and apply any limits you have set.
• To send you account-related communications such as transaction confirmations and security alerts.
• To respond to your support queries and resolve any disputes.
• To improve our online casino platform based on aggregated, anonymised usage data.
• To comply with applicable laws and regulatory requirements.

If we wish to use your data for any purpose not listed above — such as sending you promotional communications — we will ask for your explicit consent first. You can withdraw that consent at any time by contacting our support team or updating your account preferences.

05 Sharing Your Data

Our online casino does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors — we share your wallet number and transaction details with bKash, Nagad, or Rocket solely to process your deposits and withdrawals.
• Identity verification providers — when required, we share identity documents with our verification partner to confirm your age and identity.
• Fraud prevention services — we may share technical data such as IP addresses with fraud detection services to protect our platform and all players.
• Legal authorities — we will disclose your data to law enforcement or regulatory bodies if required to do so by applicable law or a valid legal order.
• Business transfers — in the event that our online casino is acquired or merged with another entity, your data may be transferred as part of that transaction. You will be notified in advance if this occurs.

06 Cookies & Tracking

Our online casino uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use our site. Here is a breakdown of the types of cookies we use.

• Essential cookies — required for the platform to function. These cannot be disabled as they are necessary for login sessions, security, and basic navigation.
• Preference cookies — remember your settings such as language preference and display options so you do not have to reset them each visit.
• Analytics cookies — collect anonymised data about how players use our online casino, which pages are visited most, and where errors occur. This helps us improve the platform.
• Security cookies — help us detect suspicious activity and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of our online casino and may prevent you from logging in or completing transactions. We do not use third-party advertising cookies or tracking pixels from social media platforms.

07 Data Retention

Our online casino retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data and the legal requirements that apply to it.

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money-laundering regulations.
• Transaction records are retained for 7 years in line with standard financial record-keeping requirements.
• Support communications are retained for 2 years after the conversation is closed.
• Technical and usage data is retained for 12 months and then anonymised or deleted.
• Verification documents are deleted within 90 days of successful verification, unless retention is required by law.

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the deletion process for data that is not subject to a mandatory retention period.

08 Security Measures

Protecting your personal data is a top priority at our online casino. We implement a range of technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your information.

• All data in transit is protected using TLS 1.2 or higher encryption.
• Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption.
• Access to player data is restricted to authorised personnel only, with role-based access controls and full audit logging.
• Our online casino systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security reviews and penetration testing to identify and address vulnerabilities.
• Staff who handle player data receive regular training on data protection and security best practices.

09 Your Rights

As a player at our online casino, you have a number of rights regarding your personal data. These rights are available to all players and can be exercised at any time by contacting our support team.