Terms and Conditions — Online Casino Player Agreement

01 Acceptance of Terms

By accessing or using our online casino — whether through the website at online-casino.you or through our mobile app — you agree to be bound by these terms and conditions in full. These terms apply to all visitors, registered players, and anyone who interacts with any part of our platform.

If you are accessing our online casino on behalf of another person, you confirm that you have the authority to bind that person to these terms. Our online casino reserves the right to update these terms at any time. Continued use of the platform after any update constitutes acceptance of the revised terms.

These terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and our online casino.

02 Eligibility

To register and play at our online casino, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing our online casino from a jurisdiction where online gambling is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of an employee of our online casino.
• You must not have been previously excluded or banned from our online casino or any affiliated platform.
• You must be registering on your own behalf and not on behalf of any third party.

Our online casino reserves the right to request identity verification documents at any time. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals held until verification is complete. This is a standard anti-fraud measure and applies to all players equally.

03 Account Registration

Each player is permitted to hold exactly one account at our online casino. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. If duplicate accounts are detected, all accounts will be closed and any balances may be forfeited at our discretion.

When registering, you must provide accurate and complete information including your real name, date of birth, and a valid contact method. You are responsible for keeping your account credentials secure. Our online casino will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your permission, contact our support team immediately.

• Use your real legal name — not a nickname or alias.
• Provide a valid mobile number that you have access to.
• Keep your password private and do not share it with anyone.
• Update your account details promptly if any information changes.
• Log out of your account when using a shared or public device.

Our online casino reserves the right to close any account that contains inaccurate information, even if the account has been active for an extended period. Winnings generated from an account with false information may be forfeited.

04 Deposits & Payments

Our online casino supports deposits via bKash, Nagad, and Rocket. All deposits are processed instantly and credited to your account balance in real time. There is no fee charged by our online casino for standard deposits, though your payment provider may apply their own transaction charges.

The minimum deposit amount is ৳200. There is no maximum deposit limit for standard accounts, though higher deposit amounts may trigger an additional verification step as part of our anti-money-laundering procedures. This is routine and applies to all players equally.

• Deposits must be made from a payment account registered in your own name.
• Third-party deposits — where someone else funds your account — are not permitted.
• Deposits made in error cannot be reversed once they have been credited to your casino balance.
• Our online casino does not accept cash deposits or bank transfers at this time.
• If a deposit fails to credit within 10 minutes, contact support with your transaction reference number.

05 Withdrawals

Withdrawals at our online casino are processed to the same payment method used for the original deposit. If you deposited via bKash, your withdrawal will be sent to your bKash wallet. This policy exists to prevent fraud and money laundering and applies without exception.

The minimum withdrawal amount is ৳500. Standard withdrawals are processed within 10 minutes during normal operating hours. In some cases — particularly for larger amounts or first-time withdrawals — additional verification may be required, which can extend processing time. Our support team will notify you if this applies to your request.

• Withdrawals are only processed to verified payment accounts in your name.
• You must have met any applicable bonus wagering requirements before withdrawing bonus-derived funds.
• Our online casino reserves the right to request identity documents before processing any withdrawal.
• Withdrawals requested outside of processing hours will be queued and processed at the next available time.
• Repeated withdrawal requests for small amounts may be flagged for review under our fair-use policy.

06 Bonuses & Promotions

Our online casino offers bonuses and promotions from time to time, including welcome bonuses, reload bonuses, and seasonal offers. All bonuses are subject to wagering requirements, which are clearly stated at the point of claiming. You must meet the full wagering requirement before any bonus-derived winnings can be withdrawn.

Bonuses are credited to your account automatically upon qualifying deposit or action. If a bonus does not appear within 30 minutes, contact our support team with your deposit reference. Bonuses cannot be transferred between accounts or exchanged for cash directly.

• Each bonus offer can only be claimed once per player, per household, and per device.
• Wagering requirements must be met within the stated validity period — typically 7 to 30 days depending on the offer.
• Our online casino reserves the right to withdraw any bonus if abuse or exploitation is detected.
• Bonuses cannot be used in combination unless the promotion explicitly states otherwise.
• Real-money deposits are always used before bonus funds when placing bets.

07 Gameplay Rules

All games at our online casino use certified random number generators that are independently audited on a quarterly basis. The outcome of every spin, hand, or round is determined entirely by the RNG and cannot be influenced by the player, the platform, or any third party.

In the event of a technical fault during a game — such as a disconnection, server error, or display glitch — the round will be resolved based on the server-side game state at the time of the fault. Our online casino's decision on the outcome of any disputed round is final. If you believe a game has malfunctioned, contact support immediately with the game name, time, and your account details.

• Bets placed and confirmed cannot be cancelled or reversed.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.
• Our online casino reserves the right to void any bet placed in error or as a result of a technical fault.
• Game results displayed on your device are for reference only — the server-side result is authoritative.
• Playing multiple games simultaneously is permitted but does not affect bonus wagering calculations.

08 Prohibited Conduct

The following actions are strictly prohibited at our online casino. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities where applicable.

• Using automated software, bots, scripts, or any tool that interacts with the platform without human input.
• Attempting to reverse-engineer, hack, or exploit any part of our online casino's software or infrastructure.
• Colluding with other players to gain an unfair advantage in any game.
• Providing false identity information during registration or verification.
• Using our online casino to launder money or conduct any other illegal financial activity.
• Creating accounts on behalf of another person or allowing others to use your account.
• Exploiting software bugs or errors to generate winnings — any such winnings will be voided.
• Threatening, harassing, or abusing our support staff or other players in any way.

Our online casino monitors all accounts and transactions continuously. If suspicious activity is detected, we reserve the right to freeze an account pending investigation without prior notice. Players whose accounts are frozen for investigation will be notified by email and given the opportunity to provide clarification.

09 Responsible Gaming

Our online casino is committed to responsible gaming. We believe that gambling should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a range of tools to help players stay in control of their gambling activity.

• Deposit limits — set a daily, weekly, or monthly cap on how much you can deposit.
• Session time reminders — receive a notification after a set period of continuous play.
• Cooling-off periods — temporarily suspend your account for a defined period.
• Self-exclusion — permanently close your account if you feel you need to stop gambling.

All responsible gaming tools are available directly from your account settings and take effect immediately. If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for detailed guidance and support resources.

10 Privacy & Data

Our online casino collects and processes personal data in accordance with our Privacy Policy, which forms part of these terms and conditions. By registering an account, you consent to the collection and use of your personal data as described in that policy.

We collect only the data necessary to operate your account, process payments, verify your identity, and comply with our legal obligations. We do not sell your personal data to third parties. Your data is stored securely and access is restricted to authorised personnel only.

• You have the right to request a copy of the personal data we hold about you at any time.
• You may request correction of inaccurate data by contacting our support team.
• Account closure does not result in immediate deletion of your data — we retain records for the period required by applicable law.
• We use cookies on our online casino platform — details are provided in our Privacy Policy.

11 Limitation of Liability

Our online casino provides its platform on an "as is" basis. While we make every effort to ensure continuous availability and accurate game results, we cannot guarantee that the platform will be free from interruptions, errors, or technical faults at all times.

To the maximum extent permitted by applicable law, our online casino shall not be liable for any loss of winnings, loss of data, or any indirect or consequential loss arising from your use of the platform — including losses resulting from technical faults, payment delays, or account suspension. Our total liability to any player in connection with any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.

• We are not responsible for losses caused by your failure to keep your account credentials secure.
• We are not liable for delays caused by your payment provider's processing times.
• We are not responsible for any tax obligations arising from your winnings — these are your responsibility.

12 Changes to Terms

Our online casino reserves the right to update or modify these terms and conditions at any time. When changes are made, the updated terms will be published on this page with a revised "last updated" date. For significant changes, we will notify registered players via email or an in-platform notification.

Your continued use of our online casino after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with any updated terms, you should stop using the platform and contact our support team to close your account.

13 Contact Us

If you have any questions about these terms and conditions, or if you need clarification on any point, our support team is available 24 hours a day, 7 days a week. We aim to respond to all enquiries within 3 minutes via live chat.

• Live chat: available directly from any page on our online casino platform.
• Email: [email protected]
• For responsible gaming support, visit our Responsible Gaming page.
• For payment queries, visit our Payment page.
• For general questions, visit our FAQ page.